Simply providing the right skills at the right time

Lightsout Computer services supports all IT infrastructures ranging from organisations with large networks on high-end servers down to those with just a handful of computers.

Every business is different and has its own unique objectives. Lightsout has a track record of delivering support tailored to your organisation's core requirements which often include:

• cost management
• quality of service
• rapidly changing business demands
• risk management.

Our most popular support solution frameworks are:

All-inclusive, fixed-price agreements

Our all-inclusive, fixed-price agreements provide the range of technical services you would normally find in a larger IT environment. All-inclusive customers regard Lightsout as their IT department. The solutions are tailored to their specific business requirements. Service components often include:

• proactive IT management
• 24 x 7 support
• scheduled remote or onsite support
• telephone help desk.

Telephone and remote support

Our telephone help desk and remote support services come as part of the all-inclusive agreement or as a standalone solution. Many technical problems are resolved by telephone or remote access. They range from fault fixing to those show-stoppers that commonly crop up after new technology has been deployed.

Pay as you go

You do not need to commit to an annual contract: simply call on our support services when and where you need them. Our prices range in accordance with usage. You are free to use as little or as much as you need.

Lightsout has the range of skills available to maintain a high availability, production environment and optimise performance, ensuring responsiveness to your business and customer needs.