Improve helpdesk resource management

Although it can stand alone, Lightsout helpdesk software was originally developed as part of Corona, an entire business management software suite. It is highly automated, enabling your workforce to rapidly log tasks to meet internal and customer requirements.

It is designed to help organisations manage increasing call volumes with greater efficiency, reducing administration and improving overall performance. Corona's helpdesk software enables you to interactively log requests for assistance or information and benefit from:

• tracking the status of calls and their current owner - this information can be shared with colleagues for additional support
• reduced overall helpdesk administration - helping you to leverage existing resources
• proactively manage problems by the automated generation of statistics - to minimise the number of urgent, outstanding requests and tasks
• a searchable knowledgebase - this can provide details of resolutions to previous issues giving you the answers you require or a head start in solving a new problem
• priority monitoring - ensuring that problems are solved and tasks are completed in order of priority.

Your user interface can be branded with your company logo which positively impacts staff morale and team work.