Linking field-based employees with your central information system

Often, mobile technology is employed on a patch-by-patch basis, resulting in disparate systems and weak links in reporting procedures. This makes accurate, real-time business processes and management information reporting impossible and inevitably impacts financial performance.

Lightsout has addressed this need by configuring mobile hardware, such as mobile phones, other handheld devices, vehicle-mounted technology and laptops, to directly communicate with customers' central IT systems. This has been proven to:

• enable proactive service level management
• demonstrate compliance
• optimise resource usage efficiency
• virtually eliminate delays and errors
• integrate task, time and location information.

Mobile technology is particularly powerful when coupled with Corona and has transformed the efficiency of organisations with field based workforces. Implementing or upgrading mobile data solutions throughout field service organisations has become essential to remaining competitive.

After all, how can your on-site employees deliver first-class customer service, if they are unable to instantly access the same information as your office-based workforce.