|Home||Our customers||Case studies||News||Events||About us||Contact|
|IT business continuity|
|IT planning and management|
|CORONA, award-winning software|
Dalkia, now part of the MITIE Group plc, was Europe's leading energy services company, with 70,000 customers including industrial facilities, residential complexes and a range of public and commercial buildings. Its objective was to mobilise local resources and minimise client organisations' environmental impact while reducing fossil fuel consumption and greenhouse gas emissions.
Dalkia approached Lightsout Computer Services for a field service management solution that would enable information to flow rapidly between their field-based workforce and office-based staff. It needed to resolve inherent issues and improve the efficiency of delivering according to highly complex service contracts with penalty-driven service-level agreements. It encompassed:
The business issues and requirements that the software application would need to resolve and live up to were equally extensive and included:
At the time, the existing systems, although semi-computerised, heavily relied on manual intervention and paper-based records.
Dalkia decided to use CORONA software, created by Lightsout Computer Services, which links handheld devices to central office systems and enables real-time information flow and recording. It is web-based and has the ability to instantly capture and process written, pictorial and even GPS information, which can be viewed from anywhere 24 hours a day. CORONA's flexibility meant that it could be configured to meet Dalkia's specific and often detailed business requirements.
Dramatically speeding up information flow improved Dalkia's customer service, increased efficiency and reduced costs. This included:
The entire business process and the people within it are optimised.
"To retain its leadership position, Dalkia continually evolves its technology's best practices to support its expanding operations. By incorporating automation, intelligence and real-time, two-way communication into our operations, we've been able to move to a much more proactive approach to service management," explained Dalkia Prime's project manager.