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Everest Handyman is a home improvements venture which launched in April 2011 with a first year team of 16. It was set up and backed by household brand Everest to provide services to individuals throughout Buckinghamshire, Bedfordshire and Hertfordshire.
Everest Handyman had been operating on a system of spreadsheets. As business grew the spreadsheets became more complicated and it became difficult to efficiently schedule customers’ tasks and match them with the appropriate handyman.
They needed a modern workflow management system that would:
Lightsout Computer Services met Everest Handyman’s needs by installing and hosting award-winning workflow management software, CORONA.
Development goals included the company’s strategic requirements and the ‘wish list’ from customer service staff. By using this approach Lightsout were able to benefit the entire Everest Handyman team.
By creating a series of fact-finding questions to prompt field staff, CORONA collects information and automatically uses it to contribute towards business intelligence to increase efficiency. Previously this had been manually collected and processed by field staff, a system prone to human error. Examples of this important information include:
The customer service team link to the skilled tradesmen out in the field via BlackBerry® so scheduling and project details can be updated and made available in real time to achieve smooth transition between each job.
"Tim Finch and the rest of the team at Lightsout were totally in sync with our need to create a culture of change rather than just a piece of software. The dynamic abilities of CORONA perfectly address our needs as a new and growing business and I am sure as we grow the scope of CORONA will expand to help us continue to deliver the highest quality service to our customers.
"CORONA allows our customer services team to confidently and consistently improve the customer journey. It’s like the system lets us run on six gears rather than five,” commented Simon Haddy, Service Delivery Leader at Everest Handyman.